Question 1

What are your shipping policies?

Accepted Answer

We only ship within the US and all orders will be shipped USPS Priority mail.
Orders cannot be altered or canceled once placed as the tubers/cuttings are already subtracted from our inventory. In some rare cases, if a tuber is not stored well enough through winter, we will issue a refund.
You will receive a tracking number when your order ships.
This is a pre-sale so all orders will ship out in April when the weather warms up and it is safe to do so.

Dahlia rooted cuttings must ship separately from tuber orders

If you would like earlier shipping please send an email to coordinate a time. Buyer assumes all responsibility of tuber health with early shipping. Heat packs are available upon request, for an additional charge.

Sorry, no shipping to Alaska, Hawaii, Puerto Rico, or Internationally at this time.
Shipping costs are detailed below.

Dahlia Tubers and Daylily fans:
Flat rate shipping $14.99 for first order, subsequent orders are $3.00.
Orders over $200.00		Shipping is FREE

Rooted Cutting orders:
Flat rate shipping $19.99
Orders over $200.00		Shipping is FREE

All orders must be placed by March 15th to be eligible for combined shipping and the $200 free shipping refund.

Question 2

How does combined shipping work?

Accepted Answer

We know dahlia sales can be a whirlwind! To help you secure your favorites without paying full shipping every time:
 • First tuber order: Flat rate of $14.99.
 • Subsequent tuber orders: Only $3.00 extra per order to cover the additional weight and handling.
 • Tip: Use the same name and email address for every order so we can easily group your tubers together!
 • All orders must be placed by March 15th to be eligible for combined shipping and the $200 free shipping refund.

Question 3

What if my total across multiple orders is over $200?

Accepted Answer

You still qualify for Free Shipping! If the combined total of all your orders reaches $200 or more, we will waive all shipping fees.

Question 4

How do I get my FREE shipping refund?

Accepted Answer

Since our website tracks orders individually, you may see shipping charges on your initial receipts. Don't worry! Once we begin processing and packing your orders in [April], we will:
1. Calculate your total spend.
2. Combine all your tubers into one shipment.
3. Refund  100% of the shipping costs you paid directly back to your original payment method.

Question 5

Are The Flowers Sold By Ragged Mountain Perennials Locally Sourced Or Imported?

Accepted Answer

All plants and flowers sold are grown here at Ragged Mountain Perennials.

Question 6

What are the restrictions on the trademarked "KA" varieties?

Accepted Answer

You can buy, grow, and trade the KA varieties without restriction. The sale of KA varieties without a licensing agreement would be a violation of the trademark. That said, if you don't plan to sell the KA varieties, you can grow and enjoy the flowers without restriction.

Question 7

Does Ragged Mountain Perennials offer a guarantee?

Accepted Answer

We guarantee you will receive a viable tuber true to variety, with an eye and healthy neck. 
Refunds will only be given for broken necks, rotted tubers, or damage from freezing via a photo proof email.
Please examine your order immediately upon arrival and contact us via email (not social media) within 7 days if you see an issue with your order.
After that 7 day period, the buyer accepts full responsibility for the tuber. We cannot be held responsible for improper storage, weather, growing conditions, pest damage, plant performance, failure to thrive or negligence.

Question 8

Does Ragged Mountain Perennials test for plant viruses?

Accepted Answer

Because we are a home garden/ small-scale grower, it is not economically viable for us to virus test all of our plants. We go to great lengths to ensure our stock is clean, and we operate by the philosophy of  "when in doubt, throw it out." This means that we discard any plant that looks suspicious for virus. We sanitize our cutting tools between each plant when cutting flowers and between tuber clumps when dividing plants in the fall.
Our commitment to virus handling and sanitation reflects our dedication to providing our customers with the best possible products while ensuring the long-term health and vitality of our plants. We do not allow "cut your own" floral sales.
The tubers we send to you, to the best of our knowledge, are healthy and ready to thrive.

Question 9

What is your policy regarding crown or leaf gall?

Accepted Answer

All plants exhibiting gall are culled. We dig out and dispose dirt from the location of the plant with gall, followed by a minimum of 6 months of solarization.

Question 10

Why did an item disappear from my cart?

Accepted Answer

If you notice items disappear from you cart or changed to “Unavailable” during the checkout process, it is because someone else checked out and paid for the item(s) before you. This is an issue which is beyond our control and dictated by our website platform.
That said, items in your cart are not confirmed until checkout is fully complete.

Question 11

Can dahlia tuber orders ship with rooted cuttings?

Accepted Answer

No, the cuttings are tender and must be shipped separately from tuber orders.

Question 12

Do you offer local pick up?

Accepted Answer

To pick up your order here at the farm please choose the pickup option at checkout. Farm pickup will be available April 13th and April 27th from 10am-3pm ONLY here at Ragged Mountain Perennials in Etlan, VA.
Our address will be included when you contact us for local pick up via confirmation email. Shipping charges will be refunded when your order is picked up.

Question 13

What can I expect with my order from Ragged Mountain Perennials?

Accepted Answer

Please keep in mind our tubers are coming out of cold storage and the eyes will most likely be dormant. Depending on conditions, dormant eyes may take 4-6 weeks to wake up. If you are a beginning dahlia grower the eye may be hard for you to see. You can begin to warm them up a few weeks before planting and the eye will be more pronounced.
Any issues with product received damaged needs to be noted WITHIN 7 days of receiving your package. If you wait two months to open your box and all are rotted or shriveled, we will not issue a refund (Yes it happens).

Dahlia rooted cuttings will arrive in a clam shell container with healthy well-rooted plants. The cuttings are not "hardened off", so you will need to plant them indoors and gradually acclimate them to sunlight, wind, and temperature changes before planting them directly in the ground.

Question 14

What happens if my plant arrives damaged?

Accepted Answer

We guarantee that your plants will arrive intact. If plants break or are damaged during shipping, please take a picture of the damage and email us for either a refund or replacement plant (if available).
It is common for some leaves to blacken or yellow during shipping, especially those touching the  plastic clam shell. This is normal and should not affect the growth of the plant. Those leaves can be gently broken off and discarded.
Plant stems may also be limp from being away from water and light for a few days. Once planted and cared for, they should firm up quickly.

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